Results for CUSTOMER ORIENTATION

Publications & Outputs

1. Service-dominant orientation: measurement and impact on performance outcomes

   Karpen, I. O., Bove, L. L., Lukas, B. A. & Zyphur, M. J., 03/2015, In: Journal of Retailing. 91, 1, p. 89-108 20 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review