Results for Customer retention

Publications & Outputs

1. Switching experience, customer satisfaction, and switching costs in the ICT industry

   Matzler, K., Strobl, A., Thurner, N. & Fuller, J., 16/03/2015, In: Journal of Service Management. 26, 1, p. 117-136 20 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review