Results for Kano model

Publications & Outputs

1. Customer satisfaction management: Exploring temporal changes in nonlinearities in satisfaction formation of skiers

   Matzler, K., Mazanec, J., Strobl, A. & Teichmann, K., 28/06/2021, In: Problems and Perspectives in Management. 19, 2, p. 398-417 20 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review