Results for customer contact

Publications & Outputs

1. How information technology automates and augments processes: Insights from Artificial‐Intelligence‐based systems in professional service operations

   Spring, M., Faulconbridge, J. & Sarwar, A., 30/09/2022, In: Journal of Operations Management. 68, 6-7, p. 592-618 27 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review