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Results for e-SERVQUAL

Publications & Outputs

  1. The development of an e-commerce failure mode and effects analysis

    Waterworth, A. & Eldridge, S., 2011, In: International Journal of Productivity and Quality Management. 8, 3, p. 247-264 18 p.

    Research output: Contribution to Journal/MagazineJournal articlepeer-review