Results for electronic customer relationship management

Publications & Outputs

1. Internet technologies, ECRM capabilities, and performance benefits for SMEs: An exploratory study

   Harrigan, P., Schroeder, A., Qureshi, I., Fang, Y., Ibbotson, P., Ramsey, E. & Meister, D., 1/09/2010, In: International Journal of Electronic Commerce. 15, 2, p. 7-46 40 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review