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Publications & Outputs

  1. The patient is always right: A corpus-based analysis of the term ‘customer service’ in online patient feedback

    Evans, C., 2018.

    Research output: Contribution to conference - Without ISBN/ISSN Conference paperpeer-review

  2. Social presence reconsidered: moving beyond, going back, or killing social presence

    Oztok, M. & Kehrwald, B., 07/2017, In: Distance Education. 38, 2, p. 259-266 8 p.

    Research output: Contribution to Journal/MagazineJournal articlepeer-review