Results for patient feedback

Publications & Outputs

1. Narrative evaluation in patient feedback: A study of online comments about UK healthcare services

   Brookes, G., McEnery, A., McGlashan, M., Smith, G. & Wilkinson, M., 31/01/2022, In: Narrative Inquiry. 32, 1, p. 9-35 27 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review

2. The utility of topic modelling for discourse studies

   Brookes, G. & McEnery, A. M., 1/01/2019, In: Discourse Studies. 21, 1, p. 3-21 19 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review

3. The patient is always right: A corpus-based analysis of the term ‘customer service’ in online patient feedback

   Evans, C., 2018.

   Research output: Contribution to conference - Without ISBN/ISSN › Conference paper › peer-review

4. What does patient feedback reveal about the NHS? a mixed methods study of comments posted to the NHS Choices online service

   Brookes, G. & Baker, J. P., 1/04/2017, In: BMJ Open. 7, 4, 11 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review