Press/Media: Newspaper Article
"As we continue to come to terms with the upheaval of the Covid-19 pandemic, and the changes it has brought to so many areas, it is important to reflect on what the longer-term consequences of some of these changes may be. The pandemic forced employers across the UK and beyond to think differently about their working practices. As a result, many adopted or expanded remote and hybrid working for their workforce, with 81.6% of contact centres now offering hybrid working, compared to only 19% pre-Covid. This year’s International Day of Persons with Disabilities offers an opportunity to consider how these newly accessible models of work are currently experienced by disabled workers, and, how they can be improved to be more inclusive of individual needs and preferences."
| Title | Making remote and hybrid working more inclusive: understanding disabled workers’ experiences |
|---|---|
| Degree of recognition | International |
| Media name/outlet | Contact Centre Forum |
| Primary Media type | Web |
| Country/Territory | United Kingdom |
| Date | 4/12/23 |
| Description | As we continue to come to terms with the upheaval of the Covid-19 pandemic, and the changes it has brought to so many areas, it is important to reflect on what the longer-term consequences of some of these changes may be. The pandemic forced employers across the UK and beyond to think differently about their working practices. As a result, many adopted or expanded remote and hybrid working for their workforce, with 81.6% of contact centres now offering hybrid working, compared to only 19% pre-Covid. This year’s International Day of Persons with Disabilities offers an opportunity to consider how these newly accessible models of work are currently experienced by disabled workers, and, how they can be improved to be more inclusive of individual needs and preferences. |
| Persons | Calum Carson, Paula Holland |