Press/Media: Research
A story in The Times on diversity in the workplace references research by Lancaster's Centre for Performance-Led HR, which found that customer satisfaction levels were, on average, 20 per cent higher in McDonald's restaurants that employ staff aged over 60.
| Title | Mix it up for the best results |
|---|---|
| Duration/Length/Size | The Times |
| Date | 15/12/11 |
| Persons | Paul Sparrow |