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Research

Graham Rand

Formerly at Lancaster University

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  1. 2007
  2. Published

    Cultural influences on service quality and customer satisfaction: evidence from Greek insurance

    Tsoukatos, E. & Rand, G. K., 2007, In: Managing Service Quality. 17, 4, p. 467-485 19 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  3. Published

    Towards better understanding of the concept of organizational culture and its relationship with total quality management

    Al-Nasser, A. & Rand, G. K., 2007, In: The International Journal of Knowledge, Culture and Change in Organizations. 7, 5, p. 81-88 8 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  4. 2006
  5. Published

    Extensions to emergency vehicle location models

    Alsalloum, O. I. & Rand, G. K., 2006, In: Computers and Operations Research. 33, 9, p. 2725-2743 19 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  6. Published

    IFORS' Operational Research Hall of Fame

    Rand, G. K., 2006, In: International Transactions in Operational Research. 13, 6, p. 583-584 2 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  7. Published

    Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance

    Tsoukatos, E. & Rand, G. K., 2006, Lancaster University: The Department of Management Science, (Management Science Working Paper Series).

    Research output: Working paper

  8. Published

    Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance

    Tsoukatos, E. & Rand, G. K., 2006, In: Managing Service Quality. 16, 5, p. 501-519 19 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  9. 2005
  10. Published

    IFORS' Operational Research Hall of Fame: Kenneth J. Arrow

    Fonseca, G. L. & Rand, G. K., 2005, In: International Transactions in Operational Research. 12, 4, p. 473-478 6 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  11. 2004
  12. Published

    An eclectic approach for replenishment with non-linear decreasing demand

    Zhao, G. Q., Rand, G. K. & Yang, J., 2004, In: International Journal of Production Economics. 92, 2, p. 125-131 7 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  13. Published

    Diagnosis and improvement of service quality in the insurance industries of Greece and Kenya

    Tsoukatos, E., Marwa, S. & Rand, G. K., 2004, Lancaster University: The Department of Management Science, (Management Science Working Paper Series).

    Research output: Working paper

  14. Published

    Quality improvement in the Greek and Kenyan insurance industries

    Tsoukatos, E., Marwa, S. & Rand, G. K., 2004, In: Archives of Economic History. 16, 2, p. 93-115 23 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

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