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Designing for user acceptance using analysis techniques based on responsibility modelling

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Publication date1996
Host publicationCHI '96 Conference Companion on Human Factors in Computing Systems
Place of PublicationNew York
Number of pages2
ISBN (Print)0897918320
<mark>Original language</mark>English


An initial hurdle encountered by new information systems is user acceptance, and many systems fail this test at great cost to customers and developers. We have investigated methods, based on models of users' responsibilities, for assessing a system's likelihood of acceptance or rejection. We describe an instance of testing a design heuristic based on responsibility modelling.