Presentation of Spring, M. (2011) ‘The Shifting Terrain of Service Operations Management’ presentation as part of a Service Design and Innovation Workshop with AIM Visiting International Fellow, Dr Scott Sampson, 23-24 June 2011 at the University of Cambridge, Institute for Manufacturing. (Also with Zoe Radnor, Chris Voss, Roger Maull, Andi Smart, Andy Neely, Joe O’Mahoney)