The shifting terrain of service operations management

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

Published

Publication date	12/2013
Host publication	Managing services: challenges and innovation
Editors	Kathryn Haynes, Irena Grugulis
Place of Publication	Oxford
Publisher	Oxford University Press
Pages	21-47
Number of pages	27
ISBN (print)	9780199696086
<mark>Original language</mark>	English

Research