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UX and Service Design for Connected Products Report

Press / Media: Other

Description

A nuber of our research outputs from PETRAS Cybersecurity Research Hub used within report from IoTUK

Period18/06/2018

A nuber of our research outputs from PETRAS Cybersecurity Research Hub used within report from IoTUK

References

TitleUX and Service Design for Connected Products Report
Degree of recognitionInternational
Media name / outletIoT UK
Media typeWeb
CountryUnited Kingdom
Date18/06/18
DescriptionThere are a huge variety of applications in IoT spanning connected products and hardware enabled services. Consumer products such as home lighting and heating controllers are growing in popularity. Across many industry verticals, sensing, tracking and actuation are enabling smarter use of resources, just in time processes and predictive maintenance.

All of these have users, who want products and services which are useful, usable and satisfying to use. Mass market consumers may have quite different needs from industry specialists. But there are many common challenges in designing the user experience of products which span both hardware and software.

In this Insight Report, we’ll look at the factors which make UX for IoT particularly challenging. We’ll discuss how technical architecture and business models shape UX, and how IoT blurs the line between product and service experiences. We’ll look at the need to give users transparency around how complex systems work and share data, in particular in relation to GDPR. And we’ll set out the challenges of designing distributed user experiences across multiple UIs, and show how some companies are tackling the challenges of designing for both hardware and software in parallel.
Producer / AuthorClaire Rowland
PersonsPaul Coulton