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Research

Professor Angus Laing

Formerly at Lancaster University

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  1. 2022
  2. Published

    Consumer (dis)engagement coping profiles using online services in managing health‐related stressors

    Keeling, D. I., de Ruyter, K. & Laing, A., 31/12/2022, In: Psychology and Marketing. 39, 12, p. 2205-2220 16 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  3. 2021
  4. Published

    How value co-creation and co-destruction unfolds: A longitudinal perspective on dialogic engagement in health services interactions

    Keeling, D. I., de Ruyter, K., Keeling, K. & Laing, A. W., 1/03/2021, In: Journal of the Academy of Marketing Science. 49, p. 236-257 22 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  5. 2019
  6. Published

    Technology Push without a Patient Pull: Examining Digital Unengagement (DU) with Online Health Services

    Laing, A. W., 9/09/2019, In: European Journal of Marketing. 53, 9, p. 1701-1732 32 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  7. 2018
  8. Published

    Evolving Roles and Structures of Triadic Engagement in Healthcare

    Keeling, D. I., Laing, A. W. & de Ruyter, K., 06/2018, In: Journal of Service Management. 29, 3, p. 352-377 26 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  9. 2015
  10. Published

    Health communities as permissible space: supporting negotiation to challenge asymmetries

    Keeling, D. I., Laing, A. W. & Newholm, T., 03/2015, In: Psychology and Marketing. 32, 3, p. 303-318 16 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  11. 2011
  12. Published

    A means-end analysis of consumers' perceptions of virtual world affordances for e-commerce

    Tran, M. Q., Minocha, S., Roberts, D., Laing, A. & Langdridge, D., 2011, Human-Computer Interaction – INTERACT 2011. INTERACT 2011. Campos, P., Graham, N., Jorge, J., Nunes, N., Palanque, P. & Winckler, M. (eds.). Lisbon: Springer, p. 362-379 18 p. (Lecture Notes in Computer Science; vol. 6946).

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

  13. Published

    A multidimensional typology of customer relationships: From faltering to affective

    Dalziel, N., Harris, F. & Laing, A., 2011, In: International Journal of Bank Marketing. 29, 5, p. 398-432 35 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  14. Published

    Design guidelines for B2C E-commerce in virtual worlds

    Tran, M. Q., Minocha, S., Roberts, D., Laing, A., Langdridge, D. & NCR, M. R., 2011, BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction Newcastle-upon-Tyne, United Kingdom — July 04 - 08, 2011 . Swindon: BCS Learning and Development Limited, p. 441-442 2 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

  15. Published

    Investigating affordances of virtual worlds for real world B2C E-commerce

    Tran, M. Q., Minocha, S., Roberts, D., Laing, A., Langdridge, D. & NCR, M. R., 2011, BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction Newcastle-upon-Tyne, United Kingdom — July 04 - 08, 2011 . Swindon: BCS Learning and Development Limited, p. 520-525 6 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

  16. Published

    Virtual communities come of age: Parallel service, value, and propositions offered in communal online space

    Laing, A., Keeling, D. & Newholm, T., 2011, In: Journal of Marketing Management. 27, 3-4, p. 291-315 25 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

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