Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Components and predictors of patient satisfaction
AU - Hardy, Gillian E
AU - West, Michael
AU - Hill, Fiona
PY - 1996/2
Y1 - 1996/2
N2 - In a questionnaire study of 700 patients from a large UK National Health Servicegeneral hospital, proximal and organizational aspects of patient satisfaction werestudied. Factor analysis revealed three components of proximal patient satisfaction: overall process of care in the hospital; improuemcnt in and understanding of health; and psychological well-being. Eleven scales measuring relevant aspects of hospital care and environment were derived. In a second study, involving 483 patients from a different general hospital, confirmatory factor analyses confirmed the robustness of the factor structure derived in the first study. Finally, aspects of care that best predicted satisfaction were identified. These included nursing and medical information practices, socialization procedures and patient participation. The implications of these findings are explored in the context of organizational theories of participation and the potential applications of the findings are considered.
AB - In a questionnaire study of 700 patients from a large UK National Health Servicegeneral hospital, proximal and organizational aspects of patient satisfaction werestudied. Factor analysis revealed three components of proximal patient satisfaction: overall process of care in the hospital; improuemcnt in and understanding of health; and psychological well-being. Eleven scales measuring relevant aspects of hospital care and environment were derived. In a second study, involving 483 patients from a different general hospital, confirmatory factor analyses confirmed the robustness of the factor structure derived in the first study. Finally, aspects of care that best predicted satisfaction were identified. These included nursing and medical information practices, socialization procedures and patient participation. The implications of these findings are explored in the context of organizational theories of participation and the potential applications of the findings are considered.
U2 - 10.1111/j.2044-8287.1996.tb00492.x
DO - 10.1111/j.2044-8287.1996.tb00492.x
M3 - Journal article
VL - 1
SP - 65
EP - 85
JO - British Journal of Health Psychology
JF - British Journal of Health Psychology
SN - 1359-107X
IS - 1
ER -