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Components and predictors of patient satisfaction

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Components and predictors of patient satisfaction. / Hardy, Gillian E; West, Michael; Hill, Fiona .

In: British Journal of Health Psychology, Vol. 1, No. 1, 02.1996, p. 65-85.

Research output: Contribution to journalJournal articlepeer-review

Harvard

Hardy, GE, West, M & Hill, F 1996, 'Components and predictors of patient satisfaction', British Journal of Health Psychology, vol. 1, no. 1, pp. 65-85. https://doi.org/10.1111/j.2044-8287.1996.tb00492.x

APA

Hardy, G. E., West, M., & Hill, F. (1996). Components and predictors of patient satisfaction. British Journal of Health Psychology, 1(1), 65-85. https://doi.org/10.1111/j.2044-8287.1996.tb00492.x

Vancouver

Hardy GE, West M, Hill F. Components and predictors of patient satisfaction. British Journal of Health Psychology. 1996 Feb;1(1):65-85. https://doi.org/10.1111/j.2044-8287.1996.tb00492.x

Author

Hardy, Gillian E ; West, Michael ; Hill, Fiona . / Components and predictors of patient satisfaction. In: British Journal of Health Psychology. 1996 ; Vol. 1, No. 1. pp. 65-85.

Bibtex

@article{98c8e7ef67204b90a4af784127025c6f,
title = "Components and predictors of patient satisfaction",
abstract = "In a questionnaire study of 700 patients from a large UK National Health Servicegeneral hospital, proximal and organizational aspects of patient satisfaction werestudied. Factor analysis revealed three components of proximal patient satisfaction: overall process of care in the hospital; improuemcnt in and understanding of health; and psychological well-being. Eleven scales measuring relevant aspects of hospital care and environment were derived. In a second study, involving 483 patients from a different general hospital, confirmatory factor analyses confirmed the robustness of the factor structure derived in the first study. Finally, aspects of care that best predicted satisfaction were identified. These included nursing and medical information practices, socialization procedures and patient participation. The implications of these findings are explored in the context of organizational theories of participation and the potential applications of the findings are considered.",
author = "Hardy, {Gillian E} and Michael West and Fiona Hill",
year = "1996",
month = feb,
doi = "10.1111/j.2044-8287.1996.tb00492.x",
language = "English",
volume = "1",
pages = "65--85",
journal = "British Journal of Health Psychology",
issn = "1359-107X",
publisher = "Wiley-Blackwell",
number = "1",

}

RIS

TY - JOUR

T1 - Components and predictors of patient satisfaction

AU - Hardy, Gillian E

AU - West, Michael

AU - Hill, Fiona

PY - 1996/2

Y1 - 1996/2

N2 - In a questionnaire study of 700 patients from a large UK National Health Servicegeneral hospital, proximal and organizational aspects of patient satisfaction werestudied. Factor analysis revealed three components of proximal patient satisfaction: overall process of care in the hospital; improuemcnt in and understanding of health; and psychological well-being. Eleven scales measuring relevant aspects of hospital care and environment were derived. In a second study, involving 483 patients from a different general hospital, confirmatory factor analyses confirmed the robustness of the factor structure derived in the first study. Finally, aspects of care that best predicted satisfaction were identified. These included nursing and medical information practices, socialization procedures and patient participation. The implications of these findings are explored in the context of organizational theories of participation and the potential applications of the findings are considered.

AB - In a questionnaire study of 700 patients from a large UK National Health Servicegeneral hospital, proximal and organizational aspects of patient satisfaction werestudied. Factor analysis revealed three components of proximal patient satisfaction: overall process of care in the hospital; improuemcnt in and understanding of health; and psychological well-being. Eleven scales measuring relevant aspects of hospital care and environment were derived. In a second study, involving 483 patients from a different general hospital, confirmatory factor analyses confirmed the robustness of the factor structure derived in the first study. Finally, aspects of care that best predicted satisfaction were identified. These included nursing and medical information practices, socialization procedures and patient participation. The implications of these findings are explored in the context of organizational theories of participation and the potential applications of the findings are considered.

U2 - 10.1111/j.2044-8287.1996.tb00492.x

DO - 10.1111/j.2044-8287.1996.tb00492.x

M3 - Journal article

VL - 1

SP - 65

EP - 85

JO - British Journal of Health Psychology

JF - British Journal of Health Psychology

SN - 1359-107X

IS - 1

ER -