Home > Research > Publications & Outputs > Designing emotion-centred product service systems
View graph of relations

Designing emotion-centred product service systems: the case of a cancer care facility

Research output: Contribution to journalJournal article

Published
<mark>Journal publication date</mark>09/2015
<mark>Journal</mark>Design Studies
Volume40
Number of pages34
Pages (from-to)85-118
Publication statusPublished
Early online date5/07/15
Original languageEnglish

Abstract

Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.