Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Designing emotion-centred product service systems
T2 - the case of a cancer care facility
AU - Stacey, Patrick
AU - Tether, Bruce
PY - 2015/9
Y1 - 2015/9
N2 - Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.
AB - Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.
KW - product service systems
KW - emotion
KW - system design
KW - case study
KW - design process
KW - human factors
KW - service design
U2 - 10.1016/j.destud.2015.06.001
DO - 10.1016/j.destud.2015.06.001
M3 - Journal article
VL - 40
SP - 85
EP - 118
JO - Design Studies
JF - Design Studies
SN - 0142-694X
ER -