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Designing emotion-centred product service systems: the case of a cancer care facility

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Designing emotion-centred product service systems : the case of a cancer care facility. / Stacey, Patrick; Tether, Bruce.

In: Design Studies, Vol. 40, 09.2015, p. 85-118.

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Stacey, Patrick ; Tether, Bruce. / Designing emotion-centred product service systems : the case of a cancer care facility. In: Design Studies. 2015 ; Vol. 40. pp. 85-118.

Bibtex

@article{80b4520022ef4858a2c3bc910421671f,
title = "Designing emotion-centred product service systems: the case of a cancer care facility",
abstract = "Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse {\textquoteleft}emotional chain reactions{\textquoteright} in the data, and produces implications for PSS design theory and practice. ",
keywords = "product service systems, emotion, system design, case study, design process, human factors, service design",
author = "Patrick Stacey and Bruce Tether",
year = "2015",
month = sep,
doi = "10.1016/j.destud.2015.06.001",
language = "English",
volume = "40",
pages = "85--118",
journal = "Design Studies",
issn = "0142-694X",
publisher = "Elsevier Limited",

}

RIS

TY - JOUR

T1 - Designing emotion-centred product service systems

T2 - the case of a cancer care facility

AU - Stacey, Patrick

AU - Tether, Bruce

PY - 2015/9

Y1 - 2015/9

N2 - Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.

AB - Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.

KW - product service systems

KW - emotion

KW - system design

KW - case study

KW - design process

KW - human factors

KW - service design

U2 - 10.1016/j.destud.2015.06.001

DO - 10.1016/j.destud.2015.06.001

M3 - Journal article

VL - 40

SP - 85

EP - 118

JO - Design Studies

JF - Design Studies

SN - 0142-694X

ER -