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'Memories are made of this': explicating organisational knowledge and memory

Research output: Contribution to journalJournal article


Journal publication date06/2001
JournalEuropean Journal of Information Systems
Issue2, Sp.
Number of pages9
Original languageEnglish


It is a commonplace that in the `Information Age', knowledge is the most important factor in the longterm success of an organisation. Such an emphasis is increasingly important as businesses confront a series of intransigent organisational problems connected with the retention and provision of organisational histories, knowledge and skills. `Organisational memory' and its sister concept, `knowledge management', are common glosses for the analysis and treatment of these problems. We analyse some of the conceptual and empirical issues that must precede attempts to provide support for `memory' and `knowledge' in the wider organisational context.