TY - JOUR

T1 - Numericalizing the other

T2 - a critical analysis of a strategy discourse in a UK bank

AU - McCabe, Darren

PY - 2016/7

Y1 - 2016/7

N2 - This article explores how a strategy discourse in a UK bank reproduced a managerial preoccupation with costs, control and numbers that was grounded in the extant culture. Through engaging with this discourse, strategists displayed numerical ways of thinking, which suggested that they did not ‘see’ those on the receiving end of the strategy as human beings. The article contributes to the strategy literature first by exploring how ‘strategists’ are constituted and how they forge themselves as particular types of subject through participating in strategy discourses. Second, it examines the consequences of numericalization for those on the receiving end of strategic discourses. It is argued that the accountability that numbers seek to generate can undermine accountability, and so numbers are not entirely the servant of strategists or frontline staff but instead reflect and contribute to ongoing workplace struggles. Finally, it is argued that both strategists and academics need to reflect on the discourses that they (we) employ because otherwise we risk further numericalizing the other.

AB - This article explores how a strategy discourse in a UK bank reproduced a managerial preoccupation with costs, control and numbers that was grounded in the extant culture. Through engaging with this discourse, strategists displayed numerical ways of thinking, which suggested that they did not ‘see’ those on the receiving end of the strategy as human beings. The article contributes to the strategy literature first by exploring how ‘strategists’ are constituted and how they forge themselves as particular types of subject through participating in strategy discourses. Second, it examines the consequences of numericalization for those on the receiving end of strategic discourses. It is argued that the accountability that numbers seek to generate can undermine accountability, and so numbers are not entirely the servant of strategists or frontline staff but instead reflect and contribute to ongoing workplace struggles. Finally, it is argued that both strategists and academics need to reflect on the discourses that they (we) employ because otherwise we risk further numericalizing the other.

KW - Critical

KW - discourse

KW - numbers

KW - power

KW - qualitative

KW - strategy

KW - subjectivity

U2 - 10.1177/1350508415581443

DO - 10.1177/1350508415581443

M3 - Journal article

VL - 23

SP - 525

EP - 549

JO - Organization

JF - Organization

SN - 1350-5084

IS - 4

ER -