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Sociotechnical trust: an architectural approach

Research output: Contribution in Book/Report/ProceedingsPaper


Publication date2011
Host publicationConceptual Modeling – ER 2011: 30th International Conference, ER 2011, Brussels, Belgium, October 31 - November 3, 2011. Proceedings
EditorsManfred Jeusfeld, Lois Delcambre, Tok-Wang Ling
Place of PublicationBerlin
Number of pages14
ISBN (Electronic)978-3-642-24606-7
ISBN (Print)978-3-642-24605-0
<mark>Original language</mark>English

Publication series

NameLecture Notes in Computer Science
ISSN (Print)0302-9743


Current approaches in sociotechnical systems consider trust to be either cognitive—referring to actors’ mental models of each other—or technical—referring to an actor’s trust of a technical artifact. In this paper, we take a more expansive view of trust: in addition to the cognitive, we also consider trust in the architectural sense. Broadly, architectural trust applies at the level of roles. Our principal claim is that sociotechnical systems are essentially specified in terms of architectural trust. Whereas previous work has considered dependencies between actors as a fundamental social relation, we claim that no dependency can exist without the corresponding architectural trust.