Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Using decision support systems to facilitate the social process of knowledge management
AU - Montibeller, Gilberto
AU - Shaw, Duncan
AU - Westcombe, Mark
PY - 2006/5/1
Y1 - 2006/5/1
N2 - The social processes involved in engaging small groups of 3–15 managers in their sharing, organising, acquiring, creating and using knowledge can be supported with software and facilitator assistance. This paper introduces three such systems that we have used as facilitators to support groups of managers in their social process of decision-making by managing knowledge during face-to-face meetings. The systems include Compendium, Group Explorer (with Decision Explorer) and V*I*S*A. We review these systems for group knowledge management where the aim is for better decision-making, and discuss the principles of deploying each in a group meeting.
AB - The social processes involved in engaging small groups of 3–15 managers in their sharing, organising, acquiring, creating and using knowledge can be supported with software and facilitator assistance. This paper introduces three such systems that we have used as facilitators to support groups of managers in their social process of decision-making by managing knowledge during face-to-face meetings. The systems include Compendium, Group Explorer (with Decision Explorer) and V*I*S*A. We review these systems for group knowledge management where the aim is for better decision-making, and discuss the principles of deploying each in a group meeting.
KW - decision-making
KW - facilitation
KW - group knowledge management
KW - knowledge management systems
KW - social processes
KW - software
U2 - 10.1057/palgrave.kmrp.8500092
DO - 10.1057/palgrave.kmrp.8500092
M3 - Journal article
VL - 4
SP - 125
EP - 137
JO - Knowledge Management Research and Practice
JF - Knowledge Management Research and Practice
SN - 1477-8238
IS - 2
ER -