From existing research, we know little about possible relationships between individual characteristics of young people who are not in education, training or employment (NEET) and how they interact with specific technologies to communicate and interact with support agencies. This key issue was the main focus of this study. The study was supported by Prospects and Connexions Bradford. At the time the study was undertaken, Connexions Bradford supported uses of mobile telephone, texting, email and Facebook to maintain contacts between their personal assistants (PAs) and their clients.