Results for Service Encounter

Publications & Outputs

1. Re-conceptualising the professional service encounter: information empowered consumers and service relationships

   Laing, A. W. & Hogg, G., 1/12/2008, In: Journal of Customer Behaviour. 7, 4, p. 333-336 14 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review