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Research

Professor Angus Laing

Formerly at Lancaster University

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  1. 2003
  2. Published

    “The Net Generation”: Children and Young People, the Internet and Online Shopping

    Thomson, E. S. & Laing, A. W., 1/04/2003, In: Journal of Marketing Management. 19, 3-4, p. 491-512 22 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  3. Published

    Marketing in the public sector: Towards a typology of public services

    Laing, A., 2003, In: Marketing Theory. 3, 4, p. 427-445 19 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  4. Published

    The professional service encounter in the age of the Internet: An exploratory study

    Hogg, G., Laing, A. & Winkelman, D., 2003, In: Journal of Financial Services Marketing. 17, 5, p. 476-494 19 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  5. 2002
  6. Published

    Political exhortation, patient expectation and professional execution: Perspectives on the consumerization of health care

    Laing, A. & Hogg, G., 06/2002, In: British Journal of Management. 13, 2, p. 173-188 16 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  7. Published

    Predicting a diverse future: Directions and issues in the marketing of services

    Laing, A., Lewis, B., Foxall, G. & Hogg, G., 1/05/2002, In: European Journal of Marketing. 36, 4, p. 479-494 16 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  8. Published

    Meeting patient expectations: Healthcare professionals and service re-engineering

    Laing, A. W., 2002, In: Health Services Management Research. 15, 3, p. 165-172 8 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  9. 2001
  10. Published

    Willing Volunteers or Unwilling Conscripts? Professionals and Marketing in Service Organisations

    Laing, A. & McKee, L., 1/06/2001, In: Journal of Marketing Management. 17, 5-6, p. 559-575 17 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  11. 2000
  12. Published

    Structuring the marketing function in complex professional service organizations

    Laing, A. W. & McKee, L., 1/06/2000, In: European Journal of Marketing. 34, 5/6, p. 576-597 22 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  13. Published

    Inter-Organisational Relationships in Professional Services: Towards a Typology of Inter-Organisational Relationships

    Laing, A. W. & Lian, P. C. S., 2000, Institute for the Study of Business Markets. 30 p.

    Research output: Book/Report/Proceedings › Commissioned report

  14. 1998
  15. Published

    The buying centre: Patterns of structure and interaction in primary health care

    Laing, A. W., Cotton, S., Joshi, R., Marnoch, G., McKee, L. & Reid, J., 1998, In: Service Industries Journal. 18, 3, p. 20-37 18 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

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