193 KB, PDF document
Research output: Working paper
Research output: Working paper
}
TY - UNPB
T1 - A call for conceptual clarity: a soft systems view of performance measurement in public service delivery
AU - Pidd, M
PY - 2005
Y1 - 2005
N2 - Performance measurement systems and the publication of performance data are fundamental to the New Public Management, with its emphasis on decentralised service provision through a variety of agencies. There seem to be four reasons for this performance measurement: to see what works, to identify competences, to support public accountability and to allow control of decentralised service provision. Each of these is examined, using the root definitions that form part of soft systems methodology, which highlights the importance of different worldviews that provide justifications for different approaches to this measurement. If performance measurement systems are to be beneficial, their design should be based on a conceptualisations that recognises these different worldviews and purposes.
AB - Performance measurement systems and the publication of performance data are fundamental to the New Public Management, with its emphasis on decentralised service provision through a variety of agencies. There seem to be four reasons for this performance measurement: to see what works, to identify competences, to support public accountability and to allow control of decentralised service provision. Each of these is examined, using the root definitions that form part of soft systems methodology, which highlights the importance of different worldviews that provide justifications for different approaches to this measurement. If performance measurement systems are to be beneficial, their design should be based on a conceptualisations that recognises these different worldviews and purposes.
KW - Performance measurement
KW - public sector
KW - soft systems methodology
M3 - Working paper
T3 - Management Science Working Paper Series
BT - A call for conceptual clarity: a soft systems view of performance measurement in public service delivery
PB - The Department of Management Science
CY - Lancaster University
ER -