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A call for conceptual clarity: a soft systems view of performance measurement in public service delivery

Research output: Working paper

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A call for conceptual clarity: a soft systems view of performance measurement in public service delivery. / Pidd, M.

Lancaster University : The Department of Management Science, 2005. (Management Science Working Paper Series).

Research output: Working paper

Harvard

Pidd, M 2005 'A call for conceptual clarity: a soft systems view of performance measurement in public service delivery' Management Science Working Paper Series, The Department of Management Science, Lancaster University.

APA

Pidd, M. (2005). A call for conceptual clarity: a soft systems view of performance measurement in public service delivery. (Management Science Working Paper Series). The Department of Management Science.

Vancouver

Pidd M. A call for conceptual clarity: a soft systems view of performance measurement in public service delivery. Lancaster University: The Department of Management Science. 2005. (Management Science Working Paper Series).

Author

Pidd, M. / A call for conceptual clarity: a soft systems view of performance measurement in public service delivery. Lancaster University : The Department of Management Science, 2005. (Management Science Working Paper Series).

Bibtex

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title = "A call for conceptual clarity: a soft systems view of performance measurement in public service delivery",
abstract = "Performance measurement systems and the publication of performance data are fundamental to the New Public Management, with its emphasis on decentralised service provision through a variety of agencies. There seem to be four reasons for this performance measurement: to see what works, to identify competences, to support public accountability and to allow control of decentralised service provision. Each of these is examined, using the root definitions that form part of soft systems methodology, which highlights the importance of different worldviews that provide justifications for different approaches to this measurement. If performance measurement systems are to be beneficial, their design should be based on a conceptualisations that recognises these different worldviews and purposes.",
keywords = "Performance measurement, public sector, soft systems methodology",
author = "M Pidd",
year = "2005",
language = "English",
series = "Management Science Working Paper Series",
publisher = "The Department of Management Science",
type = "WorkingPaper",
institution = "The Department of Management Science",

}

RIS

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T1 - A call for conceptual clarity: a soft systems view of performance measurement in public service delivery

AU - Pidd, M

PY - 2005

Y1 - 2005

N2 - Performance measurement systems and the publication of performance data are fundamental to the New Public Management, with its emphasis on decentralised service provision through a variety of agencies. There seem to be four reasons for this performance measurement: to see what works, to identify competences, to support public accountability and to allow control of decentralised service provision. Each of these is examined, using the root definitions that form part of soft systems methodology, which highlights the importance of different worldviews that provide justifications for different approaches to this measurement. If performance measurement systems are to be beneficial, their design should be based on a conceptualisations that recognises these different worldviews and purposes.

AB - Performance measurement systems and the publication of performance data are fundamental to the New Public Management, with its emphasis on decentralised service provision through a variety of agencies. There seem to be four reasons for this performance measurement: to see what works, to identify competences, to support public accountability and to allow control of decentralised service provision. Each of these is examined, using the root definitions that form part of soft systems methodology, which highlights the importance of different worldviews that provide justifications for different approaches to this measurement. If performance measurement systems are to be beneficial, their design should be based on a conceptualisations that recognises these different worldviews and purposes.

KW - Performance measurement

KW - public sector

KW - soft systems methodology

M3 - Working paper

T3 - Management Science Working Paper Series

BT - A call for conceptual clarity: a soft systems view of performance measurement in public service delivery

PB - The Department of Management Science

CY - Lancaster University

ER -