Research output: Contribution to conference - Without ISBN/ISSN › Conference paper › peer-review
Research output: Contribution to conference - Without ISBN/ISSN › Conference paper › peer-review
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TY - CONF
T1 - A capability-based framework of utilising data-in-use to create business value in integrated solutions, advanced service, or PSS
T2 - EurOMA Conference 2020: Managing Operations for Impact
AU - Ajaegbu, Amara Cynthia
AU - Uren, Victoria
AU - Schroeder, Andreas
N1 - Conference code: 27
PY - 2020/6/30
Y1 - 2020/6/30
N2 - Digitalisation is a crucial enabler of servitisation, with digital capabilities allowinginteraction, integration, and aligning of processes that create value for both manufacturersand customers. We report of a multi case study of digital capabilities in the UK truckmanufacturing industry. The fundamental components of digital capabilities are identified asdata capturing capability, connectivity capability and analytical capability.The role of digitalcapabilities as a resource is explored from the perspective of the Resource Based View(RBV). It was found that digital capabilities enable data-in-use and in combination facilitatevalue creation, offer strategic potential and sustainable competitive advantage in thecollaborative service network, through visibility of operations, information exchange andeffective management of field knowledge.
AB - Digitalisation is a crucial enabler of servitisation, with digital capabilities allowinginteraction, integration, and aligning of processes that create value for both manufacturersand customers. We report of a multi case study of digital capabilities in the UK truckmanufacturing industry. The fundamental components of digital capabilities are identified asdata capturing capability, connectivity capability and analytical capability.The role of digitalcapabilities as a resource is explored from the perspective of the Resource Based View(RBV). It was found that digital capabilities enable data-in-use and in combination facilitatevalue creation, offer strategic potential and sustainable competitive advantage in thecollaborative service network, through visibility of operations, information exchange andeffective management of field knowledge.
M3 - Conference paper
Y2 - 29 June 2020 through 30 June 2020
ER -