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A Multi-level Analysis of Mistrust/Trust Formation in Algorithmic Grading

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Published
Publication date25/08/2021
Host publicationResponsible AI and Analytics for an Ethical and Inclusive Digitized Society - 20th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2021, Proceedings
EditorsDenis Dennehy, Anastasia Griva, Nancy Pouloudi, Yogesh K. Dwivedi, Yogesh K. Dwivedi, Ilias Pappas, Ilias Pappas, Matti Mantymaki
PublisherSpringer Science and Business Media Deutschland GmbH
Pages737-743
Number of pages7
ISBN (print)9783030854461
<mark>Original language</mark>English
Event20th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2021 - Galway, Ireland
Duration: 1/09/20213/09/2021

Conference

Conference20th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2021
Country/TerritoryIreland
CityGalway
Period1/09/213/09/21

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12896 LNCS
ISSN (Print)0302-9743
ISSN (electronic)1611-3349

Conference

Conference20th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2021
Country/TerritoryIreland
CityGalway
Period1/09/213/09/21

Abstract

While the concept of trust continues to grow in importance among information systems (IS) researchers and practitioners, an investigation of mistrust/trust for- mation in algorithmic grading across multiple levels of analysis has so far been under researched. This paper proposes a multi-level model for analyzing the for- mation of mistrust/trust in algorithmic grading. More specifically, the model ex- amines multiple levels at play by considering how top-down forces may stimulate mistrust/trust at lower levels, but also how lower-level activity can influence mis- trust/trust formation at higher levels. We briefly illustrate how the model can be applied by drawing on the case of the Advanced Level student fiasco in the United Kingdom (UK) that came to head during August 2020, whereby an algorithm was used to determine student grades. Although the paper positions trust as a multifaceted concept, it also acknowledges the importance of researchers to be mindful of issues pertaining to emergence, duality, context, and time.