A new model for call centre queue management

Management Science

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Published

Standard

A new model for call centre queue management. / Chassioti, E; Worthington, D J.
In: Journal of the Operational Research Society, Vol. 55, No. 12, 2004, p. 1352-1357.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Chassioti, E & Worthington, DJ 2004, 'A new model for call centre queue management', Journal of the Operational Research Society, vol. 55, no. 12, pp. 1352-1357.

APA

Chassioti, E., & Worthington, D. J. (2004). A new model for call centre queue management. Journal of the Operational Research Society, 55(12), 1352-1357.

Vancouver

Chassioti E, Worthington DJ. A new model for call centre queue management. Journal of the Operational Research Society. 2004;55(12):1352-1357.

Author

Chassioti, E ; Worthington, D J. / A new model for call centre queue management. In: Journal of the Operational Research Society. 2004 ; Vol. 55, No. 12. pp. 1352-1357.

Bibtex

@article{a4f9218fe26846f9b34c125e16282ad7,

title = "A new model for call centre queue management",

author = "E Chassioti and Worthington, {D J}",

year = "2004",

language = "English",

volume = "55",

pages = "1352--1357",

journal = "Journal of the Operational Research Society",

issn = "1476-9360",

publisher = "Taylor and Francis Ltd.",

number = "12",

}

RIS

TY - JOUR

T1 - A new model for call centre queue management

AU - Chassioti, E

AU - Worthington, D J

PY - 2004

Y1 - 2004

M3 - Journal article

VL - 55

SP - 1352

EP - 1357

JO - Journal of the Operational Research Society

JF - Journal of the Operational Research Society

SN - 1476-9360

IS - 12

ER -

Research