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A Platform Ecosystem View of Servitization in Manufacturing: 80th Annual Meeting of the Academy of Management

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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A Platform Ecosystem View of Servitization in Manufacturing: 80th Annual Meeting of the Academy of Management. / Kapoor, Kawaljeet; Ziaee Bigdeli, Ali; Schroeder, Andreas et al.
In: Academy of Management Proceedings, Vol. 2020, No. 1, 20429, 01.08.2020.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Kapoor, K, Ziaee Bigdeli, A, Schroeder, A & Baines, T 2020, 'A Platform Ecosystem View of Servitization in Manufacturing: 80th Annual Meeting of the Academy of Management', Academy of Management Proceedings, vol. 2020, no. 1, 20429. https://doi.org/10.5465/ambpp.2020.20429abstract

APA

Kapoor, K., Ziaee Bigdeli, A., Schroeder, A., & Baines, T. (2020). A Platform Ecosystem View of Servitization in Manufacturing: 80th Annual Meeting of the Academy of Management. Academy of Management Proceedings, 2020(1), Article 20429. https://doi.org/10.5465/ambpp.2020.20429abstract

Vancouver

Kapoor K, Ziaee Bigdeli A, Schroeder A, Baines T. A Platform Ecosystem View of Servitization in Manufacturing: 80th Annual Meeting of the Academy of Management. Academy of Management Proceedings. 2020 Aug 1;2020(1):20429. doi: 10.5465/ambpp.2020.20429abstract

Author

Kapoor, Kawaljeet ; Ziaee Bigdeli, Ali ; Schroeder, Andreas et al. / A Platform Ecosystem View of Servitization in Manufacturing : 80th Annual Meeting of the Academy of Management. In: Academy of Management Proceedings. 2020 ; Vol. 2020, No. 1.

Bibtex

@article{c19351372851462e80c780882baf364d,
title = "A Platform Ecosystem View of Servitization in Manufacturing: 80th Annual Meeting of the Academy of Management",
abstract = "This study investigates how the social and technical subsystems of a platform ecosystem change and interact with each other in the development and delivery of advanced services. An integrated research approach results in the development of an analytical framework accounting for the four perspectives of - technical core, key actors, structural boundaries and task aspects of a servitization-based platform ecosystem. The study draws from collective experiences of 14 senior executives from seven manufacturing companies using a multiple case study approach. The findings recognise modularity and standardisation as the essential components of the technical core, followed by how servitizing manufacturers redefine service-oriented roles to enable resource integration and value co-creation. Analysis of our findings also reveals that manufacturers concurrently operate across multiple structural boundaries, depending on which they adopt varying mechanisms to govern and orchestrate their actor network. Several theoretical and practical implications are identified.",
author = "Kawaljeet Kapoor and {Ziaee Bigdeli}, Ali and Andreas Schroeder and Tim Baines",
year = "2020",
month = aug,
day = "1",
doi = "10.5465/ambpp.2020.20429abstract",
language = "English",
volume = "2020",
journal = "Academy of Management Proceedings",
issn = "0065-0668",
publisher = "British Academy of Management",
number = "1",

}

RIS

TY - JOUR

T1 - A Platform Ecosystem View of Servitization in Manufacturing

T2 - 80th Annual Meeting of the Academy of Management

AU - Kapoor, Kawaljeet

AU - Ziaee Bigdeli, Ali

AU - Schroeder, Andreas

AU - Baines, Tim

PY - 2020/8/1

Y1 - 2020/8/1

N2 - This study investigates how the social and technical subsystems of a platform ecosystem change and interact with each other in the development and delivery of advanced services. An integrated research approach results in the development of an analytical framework accounting for the four perspectives of - technical core, key actors, structural boundaries and task aspects of a servitization-based platform ecosystem. The study draws from collective experiences of 14 senior executives from seven manufacturing companies using a multiple case study approach. The findings recognise modularity and standardisation as the essential components of the technical core, followed by how servitizing manufacturers redefine service-oriented roles to enable resource integration and value co-creation. Analysis of our findings also reveals that manufacturers concurrently operate across multiple structural boundaries, depending on which they adopt varying mechanisms to govern and orchestrate their actor network. Several theoretical and practical implications are identified.

AB - This study investigates how the social and technical subsystems of a platform ecosystem change and interact with each other in the development and delivery of advanced services. An integrated research approach results in the development of an analytical framework accounting for the four perspectives of - technical core, key actors, structural boundaries and task aspects of a servitization-based platform ecosystem. The study draws from collective experiences of 14 senior executives from seven manufacturing companies using a multiple case study approach. The findings recognise modularity and standardisation as the essential components of the technical core, followed by how servitizing manufacturers redefine service-oriented roles to enable resource integration and value co-creation. Analysis of our findings also reveals that manufacturers concurrently operate across multiple structural boundaries, depending on which they adopt varying mechanisms to govern and orchestrate their actor network. Several theoretical and practical implications are identified.

U2 - 10.5465/ambpp.2020.20429abstract

DO - 10.5465/ambpp.2020.20429abstract

M3 - Journal article

VL - 2020

JO - Academy of Management Proceedings

JF - Academy of Management Proceedings

SN - 0065-0668

IS - 1

M1 - 20429

ER -