Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - A socio-technical view of platform ecosystems: Systematic review and research agenda
AU - Kapoor, Kawaljeet
AU - Ziaee Bigdeli, Ali
AU - Dwivedi, Yogesh K.
AU - Schroeder, Andreas
AU - Beltagui, Ahmad
AU - Baines, Tim
PY - 2021/5/1
Y1 - 2021/5/1
N2 - Business models are becoming more inclined towards platforms, which allow inclusion of diverse participants to promote leveraged growth and modularity of offerings. Despite being closely linked, several aspects of platforms are often studied exclusively from their ecosystems, lacking integrative insights on the topic of platform ecosystems. Most studies are tunnel focussed on the technical aspects, failing to account for the social factors that play a critical role within platform firms. In addressing this gap, the study aims to review research on both social and technical aspects of platform ecosystems to account for the complex interdependencies stemming from platform-oriented actor interactions. The study extends beyond a typical literature review approach to also include a theoretically grounded, yet practically relevant framework of socio-technical systems to offer a holistic review of literature on how platform ecosystems function and sustain in competitive environments.
AB - Business models are becoming more inclined towards platforms, which allow inclusion of diverse participants to promote leveraged growth and modularity of offerings. Despite being closely linked, several aspects of platforms are often studied exclusively from their ecosystems, lacking integrative insights on the topic of platform ecosystems. Most studies are tunnel focussed on the technical aspects, failing to account for the social factors that play a critical role within platform firms. In addressing this gap, the study aims to review research on both social and technical aspects of platform ecosystems to account for the complex interdependencies stemming from platform-oriented actor interactions. The study extends beyond a typical literature review approach to also include a theoretically grounded, yet practically relevant framework of socio-technical systems to offer a holistic review of literature on how platform ecosystems function and sustain in competitive environments.
KW - Platform ecosystems
KW - Platforms
KW - Socio-technical systems
U2 - 10.1016/j.jbusres.2021.01.060
DO - 10.1016/j.jbusres.2021.01.060
M3 - Journal article
VL - 128
SP - 94
EP - 108
JO - Journal of Business Research
JF - Journal of Business Research
SN - 0148-2963
ER -