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A user satisfaction study of the NHS Online Prescription Prepayment Certificate

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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A user satisfaction study of the NHS Online Prescription Prepayment Certificate. / Irani, Zahir; Weerakkody, Vishanth; Molnar, Andreea et al.
In: Health Policy and Technology, Vol. 3, No. 3, 09.2014, p. 176-184.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Irani, Z, Weerakkody, V, Molnar, A, Lee, H, Hindi, N & Osman, I 2014, 'A user satisfaction study of the NHS Online Prescription Prepayment Certificate', Health Policy and Technology, vol. 3, no. 3, pp. 176-184. https://doi.org/10.1016/j.hlpt.2014.05.003

APA

Irani, Z., Weerakkody, V., Molnar, A., Lee, H., Hindi, N., & Osman, I. (2014). A user satisfaction study of the NHS Online Prescription Prepayment Certificate. Health Policy and Technology, 3(3), 176-184. https://doi.org/10.1016/j.hlpt.2014.05.003

Vancouver

Irani Z, Weerakkody V, Molnar A, Lee H, Hindi N, Osman I. A user satisfaction study of the NHS Online Prescription Prepayment Certificate. Health Policy and Technology. 2014 Sept;3(3):176-184. Epub 2014 Jun 12. doi: 10.1016/j.hlpt.2014.05.003

Author

Irani, Zahir ; Weerakkody, Vishanth ; Molnar, Andreea et al. / A user satisfaction study of the NHS Online Prescription Prepayment Certificate. In: Health Policy and Technology. 2014 ; Vol. 3, No. 3. pp. 176-184.

Bibtex

@article{f1a827eff4f44deb8444e60fcfcb5b19,
title = "A user satisfaction study of the NHS Online Prescription Prepayment Certificate",
abstract = "This research seeks to measure citizen satisfaction with the electronic Prescription Prepayment Certificate (PPC) offered by National Health Service (NHS) in the United Kingdom (UK). The paper reports on the findings of a survey of over 500 users of the NHS PPC service. Satisfaction is measured using the four dimensions from the COBRA framework (Osman et al. (2011) [1] ) which comprise the cost, opportunity, benefits and risk assessment constructs. This is the first study to measure citizen satisfaction with the electronic PPC in the UK across these constructs. The results show that most citizens using the PPC electronic service are satisfied with this service and that the service meets their essential needs. The paper also presents the results of qualitative feedback obtained from the participants that can be used to determine the areas that need further improvement in the current electronic PPC service and potential influence on user satisfaction.",
keywords = "e-prescription, User satisfaction, Costs, Opportunities, Benefits, Risks",
author = "Zahir Irani and Vishanth Weerakkody and Andreea Molnar and Habin Lee and Nitham Hindi and Ibrahim Osman",
year = "2014",
month = sep,
doi = "10.1016/j.hlpt.2014.05.003",
language = "English",
volume = "3",
pages = "176--184",
journal = "Health Policy and Technology",
issn = "2211-8837",
publisher = "Elsevier",
number = "3",

}

RIS

TY - JOUR

T1 - A user satisfaction study of the NHS Online Prescription Prepayment Certificate

AU - Irani, Zahir

AU - Weerakkody, Vishanth

AU - Molnar, Andreea

AU - Lee, Habin

AU - Hindi, Nitham

AU - Osman, Ibrahim

PY - 2014/9

Y1 - 2014/9

N2 - This research seeks to measure citizen satisfaction with the electronic Prescription Prepayment Certificate (PPC) offered by National Health Service (NHS) in the United Kingdom (UK). The paper reports on the findings of a survey of over 500 users of the NHS PPC service. Satisfaction is measured using the four dimensions from the COBRA framework (Osman et al. (2011) [1] ) which comprise the cost, opportunity, benefits and risk assessment constructs. This is the first study to measure citizen satisfaction with the electronic PPC in the UK across these constructs. The results show that most citizens using the PPC electronic service are satisfied with this service and that the service meets their essential needs. The paper also presents the results of qualitative feedback obtained from the participants that can be used to determine the areas that need further improvement in the current electronic PPC service and potential influence on user satisfaction.

AB - This research seeks to measure citizen satisfaction with the electronic Prescription Prepayment Certificate (PPC) offered by National Health Service (NHS) in the United Kingdom (UK). The paper reports on the findings of a survey of over 500 users of the NHS PPC service. Satisfaction is measured using the four dimensions from the COBRA framework (Osman et al. (2011) [1] ) which comprise the cost, opportunity, benefits and risk assessment constructs. This is the first study to measure citizen satisfaction with the electronic PPC in the UK across these constructs. The results show that most citizens using the PPC electronic service are satisfied with this service and that the service meets their essential needs. The paper also presents the results of qualitative feedback obtained from the participants that can be used to determine the areas that need further improvement in the current electronic PPC service and potential influence on user satisfaction.

KW - e-prescription

KW - User satisfaction

KW - Costs

KW - Opportunities

KW - Benefits

KW - Risks

U2 - 10.1016/j.hlpt.2014.05.003

DO - 10.1016/j.hlpt.2014.05.003

M3 - Journal article

VL - 3

SP - 176

EP - 184

JO - Health Policy and Technology

JF - Health Policy and Technology

SN - 2211-8837

IS - 3

ER -