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Adoption and implementation of information technology in developing nations: experiences from two public sector enterprises in India

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Adoption and implementation of information technology in developing nations: experiences from two public sector enterprises in India. / Tarafdar, Monideepa; Vaidya, Sanjiv D.
In: Journal of Cases on Information Technology, Vol. 7, No. 1, 7, 2005.

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Tarafdar M, Vaidya SD. Adoption and implementation of information technology in developing nations: experiences from two public sector enterprises in India. Journal of Cases on Information Technology. 2005;7(1):7. doi: 10.4018/jcit.2005010107

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Bibtex

@article{c594307c1ab04ae696c36b5a91f12841,
title = "Adoption and implementation of information technology in developing nations: experiences from two public sector enterprises in India",
abstract = "This case describes challenges in the adoption and implementation of IT in two public sector enterprises in the postal and distribution businesses respectively, in India. In spite of similarities in the scale of operations and the general cultural contexts, the IT adoption processes and outcomes of the two organizations were significantly different. While one failed to implement IT in its crucial processes, the other responded effectively to changes in external conditions by developing and using IT applications for critical functions. The case illustrates how differences in organizational factors such as top management commitment, unions, middle management participation, capabilities of IS professionals and specific aspects of organization culture resulted in such differences. The case is interesting and significant because it is representative of experiences of many government-aided organizations in India, which have undertaken IT modernization as a response to external changes and government mandates. The findings can also be generalized across similar organizations in other developing countries.",
author = "Monideepa Tarafdar and Vaidya, {Sanjiv D.}",
year = "2005",
doi = "10.4018/jcit.2005010107",
language = "English",
volume = "7",
journal = "Journal of Cases on Information Technology",
issn = "1548-7725",
publisher = "IGI Publishing",
number = "1",

}

RIS

TY - JOUR

T1 - Adoption and implementation of information technology in developing nations

T2 - experiences from two public sector enterprises in India

AU - Tarafdar, Monideepa

AU - Vaidya, Sanjiv D.

PY - 2005

Y1 - 2005

N2 - This case describes challenges in the adoption and implementation of IT in two public sector enterprises in the postal and distribution businesses respectively, in India. In spite of similarities in the scale of operations and the general cultural contexts, the IT adoption processes and outcomes of the two organizations were significantly different. While one failed to implement IT in its crucial processes, the other responded effectively to changes in external conditions by developing and using IT applications for critical functions. The case illustrates how differences in organizational factors such as top management commitment, unions, middle management participation, capabilities of IS professionals and specific aspects of organization culture resulted in such differences. The case is interesting and significant because it is representative of experiences of many government-aided organizations in India, which have undertaken IT modernization as a response to external changes and government mandates. The findings can also be generalized across similar organizations in other developing countries.

AB - This case describes challenges in the adoption and implementation of IT in two public sector enterprises in the postal and distribution businesses respectively, in India. In spite of similarities in the scale of operations and the general cultural contexts, the IT adoption processes and outcomes of the two organizations were significantly different. While one failed to implement IT in its crucial processes, the other responded effectively to changes in external conditions by developing and using IT applications for critical functions. The case illustrates how differences in organizational factors such as top management commitment, unions, middle management participation, capabilities of IS professionals and specific aspects of organization culture resulted in such differences. The case is interesting and significant because it is representative of experiences of many government-aided organizations in India, which have undertaken IT modernization as a response to external changes and government mandates. The findings can also be generalized across similar organizations in other developing countries.

U2 - 10.4018/jcit.2005010107

DO - 10.4018/jcit.2005010107

M3 - Journal article

VL - 7

JO - Journal of Cases on Information Technology

JF - Journal of Cases on Information Technology

SN - 1548-7725

IS - 1

M1 - 7

ER -