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Air Canada: flying high with information technology

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Published

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Air Canada : flying high with information technology. / Karimi-Alaghehband, Forough; Rivard, Suzanne.

In: International Journal of Case Studies in Management, Vol. 12, No. 2, 06.2014.

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Harvard

Karimi-Alaghehband, F & Rivard, S 2014, 'Air Canada: flying high with information technology', International Journal of Case Studies in Management, vol. 12, no. 2. <https://cb.hbsp.harvard.edu/cbmp/product/HEC045-PDF-ENG>

APA

Vancouver

Karimi-Alaghehband F, Rivard S. Air Canada: flying high with information technology. International Journal of Case Studies in Management. 2014 Jun;12(2). Epub 2014 Mar 24.

Author

Karimi-Alaghehband, Forough ; Rivard, Suzanne. / Air Canada : flying high with information technology. In: International Journal of Case Studies in Management. 2014 ; Vol. 12, No. 2.

Bibtex

@article{6e3716482b804f3f95eec9db08bf1655,
title = "Air Canada: flying high with information technology",
abstract = "By covering information technology (IT) management at Air Canada over two decades, this case illustrates the process of alignment between IT and business over time. During the 1990s, the focus was on efficiency and the IT department supported business through both the centralization of the IT function and the outsourcing of most of the IT activities, with the explicit objective of reducing costs. Twenty years later, at the time the case takes place, Air Canada had two key strategic objectives: operational excellence and customer proximity. In order to help meet these two objectives, IT now supported business through a hybrid structure and an innovation-based, {"}best-of-breed{"} sourcing strategy. Also, over the years, the IT department at Air Canada had developed processes aimed at ensuring efficient delivery of services by suppliers, as well as in-house processes to scan, identify and implement innovative IT solutions both for operational excellence and customer proximity.",
author = "Forough Karimi-Alaghehband and Suzanne Rivard",
year = "2014",
month = jun,
language = "English",
volume = "12",
journal = "International Journal of Case Studies in Management",
number = "2",

}

RIS

TY - JOUR

T1 - Air Canada

T2 - flying high with information technology

AU - Karimi-Alaghehband, Forough

AU - Rivard, Suzanne

PY - 2014/6

Y1 - 2014/6

N2 - By covering information technology (IT) management at Air Canada over two decades, this case illustrates the process of alignment between IT and business over time. During the 1990s, the focus was on efficiency and the IT department supported business through both the centralization of the IT function and the outsourcing of most of the IT activities, with the explicit objective of reducing costs. Twenty years later, at the time the case takes place, Air Canada had two key strategic objectives: operational excellence and customer proximity. In order to help meet these two objectives, IT now supported business through a hybrid structure and an innovation-based, "best-of-breed" sourcing strategy. Also, over the years, the IT department at Air Canada had developed processes aimed at ensuring efficient delivery of services by suppliers, as well as in-house processes to scan, identify and implement innovative IT solutions both for operational excellence and customer proximity.

AB - By covering information technology (IT) management at Air Canada over two decades, this case illustrates the process of alignment between IT and business over time. During the 1990s, the focus was on efficiency and the IT department supported business through both the centralization of the IT function and the outsourcing of most of the IT activities, with the explicit objective of reducing costs. Twenty years later, at the time the case takes place, Air Canada had two key strategic objectives: operational excellence and customer proximity. In order to help meet these two objectives, IT now supported business through a hybrid structure and an innovation-based, "best-of-breed" sourcing strategy. Also, over the years, the IT department at Air Canada had developed processes aimed at ensuring efficient delivery of services by suppliers, as well as in-house processes to scan, identify and implement innovative IT solutions both for operational excellence and customer proximity.

M3 - Journal article

VL - 12

JO - International Journal of Case Studies in Management

JF - International Journal of Case Studies in Management

IS - 2

ER -