Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter
}
TY - CHAP
T1 - Ambulance despatch systems
T2 - The Melbourne story
AU - Dalcher, Darren
PY - 2001/5
Y1 - 2001/5
N2 - This case study charts the story of the problematic implementation of a computerised despatch system for the Melbourne Ambulance Service. The system itself is now operational, however, the legal and political implications are still subject to the deliberations of inquiry boards, and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment.
AB - This case study charts the story of the problematic implementation of a computerised despatch system for the Melbourne Ambulance Service. The system itself is now operational, however, the legal and political implications are still subject to the deliberations of inquiry boards, and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment.
U2 - 10.1109/ECBS.2001.922441
DO - 10.1109/ECBS.2001.922441
M3 - Chapter
SN - 0769510868
SN - 9780769510866
SP - 337
EP - 342
BT - Procs 8th Annual IEEE Int Conf and Workshop on the Engineering of Computer Based Systems
PB - IEEE
ER -