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Are citations a complete measure for the impact of e-research infrastructures

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This micro-level study explores the extent citation analysis provides an accurate and representative assessment of the use and impact of bioinformatics databases. The case study suggest that there is a relation between number of visits and number of citations. The second finding is that citation analysis underestimates acknowledged use by between 5 and 30% for most of the databases and applications studied. The paper discusses the implications of the findings for various aspects of impact measurement.