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Back-up the Organization: How Employees and Information Systems Remember Organisational Practices

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A case study of an organizational memory information system located in a Portuguese bank is described and analyzed. It shows how the development of effective organizational memory and performance can be rendered problematic by such a system and how such problems were alleviated through the provision of formal and informal backup mechanisms, and improvisations. The paper concludes with a consideration of these findings for the theory and practice of organizational memory information system development.