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Beyond accuracy, reliability, and efficiency: Criteria for a good computer system

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  • Batya Friedman
  • Nancy Leveson
  • Ben Shneiderman
  • Lucy Suchman
  • Terry Winograd


This panel invites the CHI community to examine the select set of criteria that we typically use to judge the quality of systems-in-use in society. In addition to accuracy, reliability, and efficiency, panelists draw on their design and research experiences to offer a diversity of perspectives on what makes a good computer system good. Discussion emphasizes safety, computing in the service of human needs, the artful integration of computer systems into their sites of use, and ethical considerations.