Research output: Contribution to Journal/Magazine › Journal article › peer-review
Boundless and bounded interactions in the knowledge work process : the role of groupware technologies. / Hayes, Niall.
In: Information and Organization, Vol. 11, No. 2, 04.2001, p. 79-101.Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Boundless and bounded interactions in the knowledge work process : the role of groupware technologies.
AU - Hayes, Niall
PY - 2001/4
Y1 - 2001/4
N2 - This paper considers how the time/space distanciation that the introduction of a groupware technology provided was implicated in the knowledge work process. This theme will be explored within the context of the UK selling division of a multi-national pharmaceutical company. Specifically, the introduction of the groupware system will be explained to have opened up a new network of relationships, and presented opportunities for employees to share perspectives within and between functional, geographic and time boundaries within the particular context of this company. However, the study will temper this optimism by considering the problematic issues that arose from employees seeking to share their perspectives between boundaries with a reliance on the groupware technology. Knowledge production is conceptualised from a communities of practice perspective, requiring the ability to make strong perspectives within a community, as well as the ability to take the perspective of another into account. Giddens work on the nature of contemporary society is also drawn upon to further sensitise the analysis. The principles underlying ethnography underpinned the longitudinal research process.
AB - This paper considers how the time/space distanciation that the introduction of a groupware technology provided was implicated in the knowledge work process. This theme will be explored within the context of the UK selling division of a multi-national pharmaceutical company. Specifically, the introduction of the groupware system will be explained to have opened up a new network of relationships, and presented opportunities for employees to share perspectives within and between functional, geographic and time boundaries within the particular context of this company. However, the study will temper this optimism by considering the problematic issues that arose from employees seeking to share their perspectives between boundaries with a reliance on the groupware technology. Knowledge production is conceptualised from a communities of practice perspective, requiring the ability to make strong perspectives within a community, as well as the ability to take the perspective of another into account. Giddens work on the nature of contemporary society is also drawn upon to further sensitise the analysis. The principles underlying ethnography underpinned the longitudinal research process.
KW - Computer-supported co-operative work (CSCW)
KW - Groupware
KW - Time/space
KW - Knowledge work
KW - Communities of practice
KW - Late modernity
U2 - 10.1016/S1471-7727(00)00002-6
DO - 10.1016/S1471-7727(00)00002-6
M3 - Journal article
VL - 11
SP - 79
EP - 101
JO - Information and Organization
JF - Information and Organization
SN - 1471-7727
IS - 2
ER -