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Business services 'in the making': (de)stabilisation of service definitions during the sourcing process

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Business services 'in the making' : (de)stabilisation of service definitions during the sourcing process. / Selviaridis, Kostas; Agndal, Henrik; Axelsson, Bjorn.

In: Journal of Purchasing and Supply Management, Vol. 17, No. 2, 05.2011, p. 73-86.

Research output: Contribution to journalJournal articlepeer-review

Harvard

Selviaridis, K, Agndal, H & Axelsson, B 2011, 'Business services 'in the making': (de)stabilisation of service definitions during the sourcing process', Journal of Purchasing and Supply Management, vol. 17, no. 2, pp. 73-86. https://doi.org/10.1016/j.pursup.2010.08.001

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Author

Selviaridis, Kostas ; Agndal, Henrik ; Axelsson, Bjorn. / Business services 'in the making' : (de)stabilisation of service definitions during the sourcing process. In: Journal of Purchasing and Supply Management. 2011 ; Vol. 17, No. 2. pp. 73-86.

Bibtex

@article{d3b9ee876a814dd5b7d83cf439e38c5e,
title = "Business services 'in the making': (de)stabilisation of service definitions during the sourcing process",
abstract = "Recent studies suggest that service definition is an ongoing process, with service characteristics being temporarily stabilised and destabilised through buyer-service provider interactions. However, little is still known about how and, in particular, why services are (re)defined during the sourcing process, e.g., in terms of their intended outputs, how they are performed (processes), the inputs required and their economic outcomes. This paper addresses this gap as follows: (a) by examining in detail how service definitions are (de)stabilised during the sourcing process and (b) by identifying five categories of influencing factors (i.e., sourcing capability, supplier expertise reliance, complexity, relationship continuity and adaptive interactions) and developing propositions regarding their stabilising/destabilising impact on different service definition aspects. The study contributes to theory development on service definition dynamics and emphasises the positive effects of revisiting service specifications both pre- and post-contract. It also offers an extension of the theory of service definition methods by stressing their dynamic deployment during the sourcing process. ",
keywords = "Service definition, Temporary stabilisation, Service sourcing process, Business services, MANAGEMENT, PRODUCTS, STRATEGY, CAPABILITIES, PERFORMANCE, MARKETS",
author = "Kostas Selviaridis and Henrik Agndal and Bjorn Axelsson",
year = "2011",
month = may,
doi = "10.1016/j.pursup.2010.08.001",
language = "English",
volume = "17",
pages = "73--86",
journal = "Journal of Purchasing and Supply Management",
issn = "1478-4092",
publisher = "Elsevier Limited",
number = "2",

}

RIS

TY - JOUR

T1 - Business services 'in the making'

T2 - (de)stabilisation of service definitions during the sourcing process

AU - Selviaridis, Kostas

AU - Agndal, Henrik

AU - Axelsson, Bjorn

PY - 2011/5

Y1 - 2011/5

N2 - Recent studies suggest that service definition is an ongoing process, with service characteristics being temporarily stabilised and destabilised through buyer-service provider interactions. However, little is still known about how and, in particular, why services are (re)defined during the sourcing process, e.g., in terms of their intended outputs, how they are performed (processes), the inputs required and their economic outcomes. This paper addresses this gap as follows: (a) by examining in detail how service definitions are (de)stabilised during the sourcing process and (b) by identifying five categories of influencing factors (i.e., sourcing capability, supplier expertise reliance, complexity, relationship continuity and adaptive interactions) and developing propositions regarding their stabilising/destabilising impact on different service definition aspects. The study contributes to theory development on service definition dynamics and emphasises the positive effects of revisiting service specifications both pre- and post-contract. It also offers an extension of the theory of service definition methods by stressing their dynamic deployment during the sourcing process. 

AB - Recent studies suggest that service definition is an ongoing process, with service characteristics being temporarily stabilised and destabilised through buyer-service provider interactions. However, little is still known about how and, in particular, why services are (re)defined during the sourcing process, e.g., in terms of their intended outputs, how they are performed (processes), the inputs required and their economic outcomes. This paper addresses this gap as follows: (a) by examining in detail how service definitions are (de)stabilised during the sourcing process and (b) by identifying five categories of influencing factors (i.e., sourcing capability, supplier expertise reliance, complexity, relationship continuity and adaptive interactions) and developing propositions regarding their stabilising/destabilising impact on different service definition aspects. The study contributes to theory development on service definition dynamics and emphasises the positive effects of revisiting service specifications both pre- and post-contract. It also offers an extension of the theory of service definition methods by stressing their dynamic deployment during the sourcing process. 

KW - Service definition

KW - Temporary stabilisation

KW - Service sourcing process

KW - Business services

KW - MANAGEMENT

KW - PRODUCTS

KW - STRATEGY

KW - CAPABILITIES

KW - PERFORMANCE

KW - MARKETS

U2 - 10.1016/j.pursup.2010.08.001

DO - 10.1016/j.pursup.2010.08.001

M3 - Journal article

VL - 17

SP - 73

EP - 86

JO - Journal of Purchasing and Supply Management

JF - Journal of Purchasing and Supply Management

SN - 1478-4092

IS - 2

ER -