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Can Global, Extended, and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System?

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Can Global, Extended, and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System? / Zarifis, Alex; Cheng, Xusen; Jayawickrama, Uchitha et al.
In: International Journal of Information Systems in the Service Sector, Vol. 14, No. 1, 19, 31.12.2022.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Zarifis, A, Cheng, X, Jayawickrama, U & Corsi, S 2022, 'Can Global, Extended, and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System?', International Journal of Information Systems in the Service Sector, vol. 14, no. 1, 19. https://doi.org/10.4018/IJISSS.289219

APA

Zarifis, A., Cheng, X., Jayawickrama, U., & Corsi, S. (2022). Can Global, Extended, and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System? International Journal of Information Systems in the Service Sector, 14(1), Article 19. https://doi.org/10.4018/IJISSS.289219

Vancouver

Zarifis A, Cheng X, Jayawickrama U, Corsi S. Can Global, Extended, and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System? International Journal of Information Systems in the Service Sector. 2022 Dec 31;14(1):19. doi: 10.4018/IJISSS.289219

Author

Zarifis, Alex ; Cheng, Xusen ; Jayawickrama, Uchitha et al. / Can Global, Extended, and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System?. In: International Journal of Information Systems in the Service Sector. 2022 ; Vol. 14, No. 1.

Bibtex

@article{c48cf6b254c549f993bc2da7c19f37d7,
title = "Can Global, Extended, and Repeated Ransomware Attacks Overcome the User{\textquoteright}s Status Quo Bias and Cause a Switch of System?",
abstract = "Ransomware (RW) attack effectiveness has increased causing far-reaching consequences that are not fully understood. The ability to disrupt core services, the global reach, extended duration, and the repetition has increased their ability to harm organizations. One aspect that needs to be understood better is the effect on the user. The user in the current environment is exposed to new technologies that might be adopted, but there are also habits of using existing systems. The habits have developed over time with trust increasing in the organization in contact directly and the institutions supporting it. This research explores whether the global, extended, and repeated RW attacks reduce the trust and inertia sufficiently to change long-held habits in using information systems. The model tested measures the effect of the RW attack on the e-commerce status quo to evaluate if it is significant enough to overcome the user{\textquoteright}s resistance to change.",
keywords = "Cybersecurity, E-Commerce, E-Loyalty, Inertia, Malware, Petya, Ransomware, Sodinokibi, Trust, WannaCry",
author = "Alex Zarifis and Xusen Cheng and Uchitha Jayawickrama and Simone Corsi",
note = "Publisher Copyright: {\textcopyright} 2022 IGI Global. All rights reserved.",
year = "2022",
month = dec,
day = "31",
doi = "10.4018/IJISSS.289219",
language = "English",
volume = "14",
journal = "International Journal of Information Systems in the Service Sector",
issn = "1935-5688",
publisher = "IGI Global Publishing",
number = "1",

}

RIS

TY - JOUR

T1 - Can Global, Extended, and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System?

AU - Zarifis, Alex

AU - Cheng, Xusen

AU - Jayawickrama, Uchitha

AU - Corsi, Simone

N1 - Publisher Copyright: © 2022 IGI Global. All rights reserved.

PY - 2022/12/31

Y1 - 2022/12/31

N2 - Ransomware (RW) attack effectiveness has increased causing far-reaching consequences that are not fully understood. The ability to disrupt core services, the global reach, extended duration, and the repetition has increased their ability to harm organizations. One aspect that needs to be understood better is the effect on the user. The user in the current environment is exposed to new technologies that might be adopted, but there are also habits of using existing systems. The habits have developed over time with trust increasing in the organization in contact directly and the institutions supporting it. This research explores whether the global, extended, and repeated RW attacks reduce the trust and inertia sufficiently to change long-held habits in using information systems. The model tested measures the effect of the RW attack on the e-commerce status quo to evaluate if it is significant enough to overcome the user’s resistance to change.

AB - Ransomware (RW) attack effectiveness has increased causing far-reaching consequences that are not fully understood. The ability to disrupt core services, the global reach, extended duration, and the repetition has increased their ability to harm organizations. One aspect that needs to be understood better is the effect on the user. The user in the current environment is exposed to new technologies that might be adopted, but there are also habits of using existing systems. The habits have developed over time with trust increasing in the organization in contact directly and the institutions supporting it. This research explores whether the global, extended, and repeated RW attacks reduce the trust and inertia sufficiently to change long-held habits in using information systems. The model tested measures the effect of the RW attack on the e-commerce status quo to evaluate if it is significant enough to overcome the user’s resistance to change.

KW - Cybersecurity

KW - E-Commerce

KW - E-Loyalty

KW - Inertia

KW - Malware

KW - Petya

KW - Ransomware

KW - Sodinokibi

KW - Trust

KW - WannaCry

U2 - 10.4018/IJISSS.289219

DO - 10.4018/IJISSS.289219

M3 - Journal article

AN - SCOPUS:85149652440

VL - 14

JO - International Journal of Information Systems in the Service Sector

JF - International Journal of Information Systems in the Service Sector

SN - 1935-5688

IS - 1

M1 - 19

ER -