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Capabilities and roles of enterprise wikis in organizational communication

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Published
<mark>Journal publication date</mark>1/02/2010
<mark>Journal</mark>Technical Communication
Issue number1
Volume57
Number of pages22
Pages (from-to)68-89
Publication StatusPublished
<mark>Original language</mark>English

Abstract

How can technical communicators in organizations benefit from wiki technology? This article alerts technical communicators to the possibilities of wiki-based collaborative content creation. It analyzes 32 articles on the use of corporate wikis, and compares them to three media choice theories: media richness theory, theory of media synchronicity, and common ground theory.