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Changing faces: nurses as emotional jugglers

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Changing faces: nurses as emotional jugglers. / Bolton, Sharon.
In: Sociology of Health and Illness, Vol. 23, No. 1, 01.2001, p. 85-100.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Bolton, S 2001, 'Changing faces: nurses as emotional jugglers', Sociology of Health and Illness, vol. 23, no. 1, pp. 85-100. https://doi.org/10.1111/1467-9566.00242

APA

Bolton, S. (2001). Changing faces: nurses as emotional jugglers. Sociology of Health and Illness, 23(1), 85-100. https://doi.org/10.1111/1467-9566.00242

Vancouver

Bolton S. Changing faces: nurses as emotional jugglers. Sociology of Health and Illness. 2001 Jan;23(1):85-100. doi: 10.1111/1467-9566.00242

Author

Bolton, Sharon. / Changing faces : nurses as emotional jugglers. In: Sociology of Health and Illness. 2001 ; Vol. 23, No. 1. pp. 85-100.

Bibtex

@article{2e907f6be14042af9a655adccbcd07e0,
title = "Changing faces: nurses as emotional jugglers",
abstract = "Nursing has long been distinguished as an occupation requiring extensive amounts of {\textquoteleft}emotion work{\textquoteright}. Various studies highlight the importance of a nurse{\textquoteright}s ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman{\textquoteright}s (1959, 1961, 1967) insights into the {\textquoteleft}presentation of self{\textquoteright} may be a useful approach to recognising a nurse{\textquoteright}s ability to present many {\textquoteleft}faces{\textquoteright}. Set against the backdrop of structural changes affecting the British public sector services, and using qualitative data collected from a group of nurses working in a National Health Service trust hospital, it will be shown how nurses are able to juggle the emotional demands made of them whilst still presenting an acceptable face.",
keywords = "Goffman, nurses, National Health Service, face-work , emotion-work",
author = "Sharon Bolton",
year = "2001",
month = jan,
doi = "10.1111/1467-9566.00242",
language = "English",
volume = "23",
pages = "85--100",
journal = "Sociology of Health and Illness",
issn = "0141-9889",
publisher = "Blackwell Publishing Ltd",
number = "1",

}

RIS

TY - JOUR

T1 - Changing faces

T2 - nurses as emotional jugglers

AU - Bolton, Sharon

PY - 2001/1

Y1 - 2001/1

N2 - Nursing has long been distinguished as an occupation requiring extensive amounts of ‘emotion work’. Various studies highlight the importance of a nurse’s ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman’s (1959, 1961, 1967) insights into the ‘presentation of self’ may be a useful approach to recognising a nurse’s ability to present many ‘faces’. Set against the backdrop of structural changes affecting the British public sector services, and using qualitative data collected from a group of nurses working in a National Health Service trust hospital, it will be shown how nurses are able to juggle the emotional demands made of them whilst still presenting an acceptable face.

AB - Nursing has long been distinguished as an occupation requiring extensive amounts of ‘emotion work’. Various studies highlight the importance of a nurse’s ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman’s (1959, 1961, 1967) insights into the ‘presentation of self’ may be a useful approach to recognising a nurse’s ability to present many ‘faces’. Set against the backdrop of structural changes affecting the British public sector services, and using qualitative data collected from a group of nurses working in a National Health Service trust hospital, it will be shown how nurses are able to juggle the emotional demands made of them whilst still presenting an acceptable face.

KW - Goffman

KW - nurses

KW - National Health Service

KW - face-work

KW - emotion-work

U2 - 10.1111/1467-9566.00242

DO - 10.1111/1467-9566.00242

M3 - Journal article

VL - 23

SP - 85

EP - 100

JO - Sociology of Health and Illness

JF - Sociology of Health and Illness

SN - 0141-9889

IS - 1

ER -