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Channel relationship factors in cross-cultural contexts: antecedents of satisfaction in a retail setting

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Channel relationship factors in cross-cultural contexts: antecedents of satisfaction in a retail setting. / Runyan, Rodney C.; Sternquist, Brenda; Chung, Jae-eun.
In: Journal of Business Research, Vol. 63, No. 11, 11.2010, p. 1186-1195.

Research output: Contribution to Journal/MagazineJournal articlepeer-review

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Runyan RC, Sternquist B, Chung J. Channel relationship factors in cross-cultural contexts: antecedents of satisfaction in a retail setting. Journal of Business Research. 2010 Nov;63(11):1186-1195. doi: 10.1016/j.jbusres.2009.10.015

Author

Runyan, Rodney C. ; Sternquist, Brenda ; Chung, Jae-eun. / Channel relationship factors in cross-cultural contexts : antecedents of satisfaction in a retail setting. In: Journal of Business Research. 2010 ; Vol. 63, No. 11. pp. 1186-1195.

Bibtex

@article{6af79d1494b84d77ae39dd71e7dc78ba,
title = "Channel relationship factors in cross-cultural contexts: antecedents of satisfaction in a retail setting",
abstract = "Recent meta-analyses of the channels relationship literature show gaps in the research. The current study seeks to fill several of those gaps by examining the effect of cultural characteristics on relational constructs in retail buyer-supplier settings in the U.S. and Japan. The study also investigates the under-researched construct of conflict, and the role conflict plays in mediating relationship satisfaction. Results of the analysis of structural equation models indicate that for the antecedents of conflict, little differences exist between cultures. However, differences in how those antecedents affect conflict and conflict's role as a mediator are elucidated.",
keywords = "Channel relationships, Cross-cultural , Supply chain, Coercion, Conflict, Satisfaction",
author = "Runyan, {Rodney C.} and Brenda Sternquist and Jae-eun Chung",
year = "2010",
month = nov,
doi = "10.1016/j.jbusres.2009.10.015",
language = "English",
volume = "63",
pages = "1186--1195",
journal = "Journal of Business Research",
issn = "0148-2963",
publisher = "Elsevier Inc.",
number = "11",

}

RIS

TY - JOUR

T1 - Channel relationship factors in cross-cultural contexts

T2 - antecedents of satisfaction in a retail setting

AU - Runyan, Rodney C.

AU - Sternquist, Brenda

AU - Chung, Jae-eun

PY - 2010/11

Y1 - 2010/11

N2 - Recent meta-analyses of the channels relationship literature show gaps in the research. The current study seeks to fill several of those gaps by examining the effect of cultural characteristics on relational constructs in retail buyer-supplier settings in the U.S. and Japan. The study also investigates the under-researched construct of conflict, and the role conflict plays in mediating relationship satisfaction. Results of the analysis of structural equation models indicate that for the antecedents of conflict, little differences exist between cultures. However, differences in how those antecedents affect conflict and conflict's role as a mediator are elucidated.

AB - Recent meta-analyses of the channels relationship literature show gaps in the research. The current study seeks to fill several of those gaps by examining the effect of cultural characteristics on relational constructs in retail buyer-supplier settings in the U.S. and Japan. The study also investigates the under-researched construct of conflict, and the role conflict plays in mediating relationship satisfaction. Results of the analysis of structural equation models indicate that for the antecedents of conflict, little differences exist between cultures. However, differences in how those antecedents affect conflict and conflict's role as a mediator are elucidated.

KW - Channel relationships

KW - Cross-cultural

KW - Supply chain

KW - Coercion

KW - Conflict

KW - Satisfaction

U2 - 10.1016/j.jbusres.2009.10.015

DO - 10.1016/j.jbusres.2009.10.015

M3 - Journal article

VL - 63

SP - 1186

EP - 1195

JO - Journal of Business Research

JF - Journal of Business Research

SN - 0148-2963

IS - 11

ER -