Coding patient emotional cues and concerns in medical consultations: The Verona coding definitions of emotional sequences (VR-CoDES).

Health Research

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Published

Standard

Coding patient emotional cues and concerns in medical consultations: The Verona coding definitions of emotional sequences (VR-CoDES). / Zimmermann, C; Del Piccolo, L; Bensing, J et al.
In: Patient Education and Counseling, Vol. 82, No. 2, 02.2011, p. 141-148.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Zimmermann, C, Del Piccolo, L, Bensing, J, Bergvik, S, de Haes, H, Eide, H, Fletcher, I, Goss, C, Heaven, C, Humpheris, G, Kim, YM, Langewitz, W, Meeuwesen, L, Nuebling, M, Rimondini, M, Salmon, P, van Dulmen, S, Wissow, L, Zandbelt, L & Finset, A 2011, 'Coding patient emotional cues and concerns in medical consultations: The Verona coding definitions of emotional sequences (VR-CoDES).', Patient Education and Counseling, vol. 82, no. 2, pp. 141-148. https://doi.org/10.1016/j.pec.2010.03.017

APA

Zimmermann, C., Del Piccolo, L., Bensing, J., Bergvik, S., de Haes, H., Eide, H., Fletcher, I., Goss, C., Heaven, C., Humpheris, G., Kim, YM., Langewitz, W., Meeuwesen, L., Nuebling, M., Rimondini, M., Salmon, P., van Dulmen, S., Wissow, L., Zandbelt, L., & Finset, A. (2011). Coding patient emotional cues and concerns in medical consultations: The Verona coding definitions of emotional sequences (VR-CoDES). Patient Education and Counseling, 82(2), 141-148. https://doi.org/10.1016/j.pec.2010.03.017

Vancouver

Zimmermann C, Del Piccolo L, Bensing J, Bergvik S, de Haes H, Eide H et al. Coding patient emotional cues and concerns in medical consultations: The Verona coding definitions of emotional sequences (VR-CoDES). Patient Education and Counseling. 2011 Feb;82(2):141-148. doi: 10.1016/j.pec.2010.03.017

Author

Zimmermann, C ; Del Piccolo, L ; Bensing, J et al. / Coding patient emotional cues and concerns in medical consultations: The Verona coding definitions of emotional sequences (VR-CoDES). In: Patient Education and Counseling. 2011 ; Vol. 82, No. 2. pp. 141-148.

Bibtex

@article{e8ae3038e8fa4a89bd1ea7f17cd2c555,

title = "Coding patient emotional cues and concerns in medical consultations: The Verona coding definitions of emotional sequences (VR-CoDES).",

abstract = "ObjectiveTo present the Verona Coding Definitions of Emotional Sequences (VR-CoDES CC), a consensus based system for coding patient expressions of emotional distress in medical consultations, defined as Cues or Concerns.MethodsThe system was developed by an international group of communication researchers. First, consensus was reached in different steps. Second, a reliability study was conducted on 20 psychiatric consultations.ResultsA Cue is defined as a verbal or non-verbal hint which suggests an underlying unpleasant emotion that lacks clarity. A Concern is defined as a clear and unambiguous expression of an unpleasant current or recent emotion that is explicitly verbalized with or without a stated issue of importance. The conceptual framework sets precise criteria for cues and concerns and for whom (health provider or patient) elicits the cue/concern. Inter-rater reliability proved satisfactory (agreement 81.5%, Cohen's Kappa 0.70).ConclusionThe VR-CoDES CC will facilitate comparative research on provider–patient communication sequences in which patients express emotional distress.Practice implicationsThe VR-CoDES CC may be used to help clinicians in recognizing or facilitating cues and concerns, thereby improving the recognition of patients{\textquoteright} emotional distress, the therapeutic alliance and quality of care for these patients.",

keywords = "Cue, Concern , Coding definitions , VR-CoDES",

author = "C Zimmermann and {Del Piccolo}, L and J Bensing and S Bergvik and {de Haes}, H and H Eide and Ian Fletcher and C Goss and C Heaven and G Humpheris and YM Kim and W Langewitz and L Meeuwesen and M Nuebling and M Rimondini and P Salmon and {van Dulmen}, S and L Wissow and L Zandbelt and A Finset",

year = "2011",

month = feb,

doi = "10.1016/j.pec.2010.03.017",

language = "English",

volume = "82",

pages = "141--148",

journal = "Patient Education and Counseling",

issn = "0738-3991",

publisher = "Elsevier Ireland Ltd",

number = "2",

}

RIS

TY - JOUR

T1 - Coding patient emotional cues and concerns in medical consultations: The Verona coding definitions of emotional sequences (VR-CoDES).

AU - Zimmermann, C

AU - Del Piccolo, L

AU - Bensing, J

AU - Bergvik, S

AU - de Haes, H

AU - Eide, H

AU - Fletcher, Ian

AU - Goss, C

AU - Heaven, C

AU - Humpheris, G

AU - Kim, YM

AU - Langewitz, W

AU - Meeuwesen, L

AU - Nuebling, M

AU - Rimondini, M

AU - Salmon, P

AU - van Dulmen, S

AU - Wissow, L

AU - Zandbelt, L

AU - Finset, A

PY - 2011/2

Y1 - 2011/2

N2 - ObjectiveTo present the Verona Coding Definitions of Emotional Sequences (VR-CoDES CC), a consensus based system for coding patient expressions of emotional distress in medical consultations, defined as Cues or Concerns.MethodsThe system was developed by an international group of communication researchers. First, consensus was reached in different steps. Second, a reliability study was conducted on 20 psychiatric consultations.ResultsA Cue is defined as a verbal or non-verbal hint which suggests an underlying unpleasant emotion that lacks clarity. A Concern is defined as a clear and unambiguous expression of an unpleasant current or recent emotion that is explicitly verbalized with or without a stated issue of importance. The conceptual framework sets precise criteria for cues and concerns and for whom (health provider or patient) elicits the cue/concern. Inter-rater reliability proved satisfactory (agreement 81.5%, Cohen's Kappa 0.70).ConclusionThe VR-CoDES CC will facilitate comparative research on provider–patient communication sequences in which patients express emotional distress.Practice implicationsThe VR-CoDES CC may be used to help clinicians in recognizing or facilitating cues and concerns, thereby improving the recognition of patients’ emotional distress, the therapeutic alliance and quality of care for these patients.

AB - ObjectiveTo present the Verona Coding Definitions of Emotional Sequences (VR-CoDES CC), a consensus based system for coding patient expressions of emotional distress in medical consultations, defined as Cues or Concerns.MethodsThe system was developed by an international group of communication researchers. First, consensus was reached in different steps. Second, a reliability study was conducted on 20 psychiatric consultations.ResultsA Cue is defined as a verbal or non-verbal hint which suggests an underlying unpleasant emotion that lacks clarity. A Concern is defined as a clear and unambiguous expression of an unpleasant current or recent emotion that is explicitly verbalized with or without a stated issue of importance. The conceptual framework sets precise criteria for cues and concerns and for whom (health provider or patient) elicits the cue/concern. Inter-rater reliability proved satisfactory (agreement 81.5%, Cohen's Kappa 0.70).ConclusionThe VR-CoDES CC will facilitate comparative research on provider–patient communication sequences in which patients express emotional distress.Practice implicationsThe VR-CoDES CC may be used to help clinicians in recognizing or facilitating cues and concerns, thereby improving the recognition of patients’ emotional distress, the therapeutic alliance and quality of care for these patients.

KW - Cue

KW - Concern

KW - Coding definitions

KW - VR-CoDES

U2 - 10.1016/j.pec.2010.03.017

DO - 10.1016/j.pec.2010.03.017

M3 - Journal article

VL - 82

SP - 141

EP - 148

JO - Patient Education and Counseling

JF - Patient Education and Counseling

SN - 0738-3991

IS - 2

ER -

Research

Associated organisational unit

Links

Text available via DOI:

Keywords