Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Competing interpretations of computer supported co-operative work.
AU - Hayes, Niall
AU - Walsham, Geoff
PY - 2000/2
Y1 - 2000/2
N2 - This paper will investigate the competing discourses between empowerment and control that surrounded the use of Lotus Notes in the UK selling division of a pharmaceuticals company called Compound UK. We will suggest that managing and using Notes in Compound UK was itself a rhetorical accomplishment, and that by focusing on rhetoric we can illuminate some of the contradictions that surround the management and use of the technology. We will also show how the political and normative context is deeply implicated in the reproduction of these competing interpretations. Finally, we will suggest that the introduction of the discourse of empowerment is implicated in changes in the work practices in Compound UK, at least to a minimal degree.
AB - This paper will investigate the competing discourses between empowerment and control that surrounded the use of Lotus Notes in the UK selling division of a pharmaceuticals company called Compound UK. We will suggest that managing and using Notes in Compound UK was itself a rhetorical accomplishment, and that by focusing on rhetoric we can illuminate some of the contradictions that surround the management and use of the technology. We will also show how the political and normative context is deeply implicated in the reproduction of these competing interpretations. Finally, we will suggest that the introduction of the discourse of empowerment is implicated in changes in the work practices in Compound UK, at least to a minimal degree.
KW - control • CSCW • empowerment • ethnography • rhetoric
U2 - 10.1177/135050840071004
DO - 10.1177/135050840071004
M3 - Journal article
VL - 7
SP - 49
EP - 67
JO - Organization
JF - Organization
SN - 1350-5084
IS - 1
ER -