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Consumption denied?: The decline of industrial branch insurance

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Consumption denied? The decline of industrial branch insurance. / Burton, Dawn; Knights, David; Leyshon, Andrew et al.
In: Journal of Consumer Culture, Vol. 5, No. 2, 31.07.2005, p. 181-205.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Burton, D, Knights, D, Leyshon, A, Alferoff, C & Signoretta, P 2005, 'Consumption denied? The decline of industrial branch insurance', Journal of Consumer Culture, vol. 5, no. 2, pp. 181-205. https://doi.org/10.1177/1469540505053091

APA

Burton, D., Knights, D., Leyshon, A., Alferoff, C., & Signoretta, P. (2005). Consumption denied? The decline of industrial branch insurance. Journal of Consumer Culture, 5(2), 181-205. https://doi.org/10.1177/1469540505053091

Vancouver

Burton D, Knights D, Leyshon A, Alferoff C, Signoretta P. Consumption denied? The decline of industrial branch insurance. Journal of Consumer Culture. 2005 Jul 31;5(2):181-205. doi: 10.1177/1469540505053091

Author

Burton, Dawn ; Knights, David ; Leyshon, Andrew et al. / Consumption denied? The decline of industrial branch insurance. In: Journal of Consumer Culture. 2005 ; Vol. 5, No. 2. pp. 181-205.

Bibtex

@article{0f02cf6842e543d388c07d74a05abc0f,
title = "Consumption denied?: The decline of industrial branch insurance",
abstract = "This article explores the rise and fall of a distinctive form of financial services consumption within the UK: industrial branch, or home service, insurance. It developed in the 19th century as one of the first generally available financial services products, and was targeted at working-class and lower-middle-class households through agents who sold products, and collected premiums, door-to-door. However, this industry is now in terminal decline, which is in part a product of long-term social processes, the rise of 'at-a-distance' delivery systems for financial services, but also due to the unintended consequence of government regulation in the 1990s. This article draws upon research into this industry as it withdraws from this market, reveals the ways in which such firms interact with their customers, throws light upon their strategies of market withdrawal, and reflects upon the implications of the demise of this market for their former customers.",
keywords = "Financial exclusion, Financial services, Home service, Industrial branch, Insurance saving",
author = "Dawn Burton and David Knights and Andrew Leyshon and Catrina Alferoff and Paola Signoretta",
year = "2005",
month = jul,
day = "31",
doi = "10.1177/1469540505053091",
language = "English",
volume = "5",
pages = "181--205",
journal = "Journal of Consumer Culture",
issn = "1469-5405",
publisher = "SAGE Publications Ltd",
number = "2",

}

RIS

TY - JOUR

T1 - Consumption denied?

T2 - The decline of industrial branch insurance

AU - Burton, Dawn

AU - Knights, David

AU - Leyshon, Andrew

AU - Alferoff, Catrina

AU - Signoretta, Paola

PY - 2005/7/31

Y1 - 2005/7/31

N2 - This article explores the rise and fall of a distinctive form of financial services consumption within the UK: industrial branch, or home service, insurance. It developed in the 19th century as one of the first generally available financial services products, and was targeted at working-class and lower-middle-class households through agents who sold products, and collected premiums, door-to-door. However, this industry is now in terminal decline, which is in part a product of long-term social processes, the rise of 'at-a-distance' delivery systems for financial services, but also due to the unintended consequence of government regulation in the 1990s. This article draws upon research into this industry as it withdraws from this market, reveals the ways in which such firms interact with their customers, throws light upon their strategies of market withdrawal, and reflects upon the implications of the demise of this market for their former customers.

AB - This article explores the rise and fall of a distinctive form of financial services consumption within the UK: industrial branch, or home service, insurance. It developed in the 19th century as one of the first generally available financial services products, and was targeted at working-class and lower-middle-class households through agents who sold products, and collected premiums, door-to-door. However, this industry is now in terminal decline, which is in part a product of long-term social processes, the rise of 'at-a-distance' delivery systems for financial services, but also due to the unintended consequence of government regulation in the 1990s. This article draws upon research into this industry as it withdraws from this market, reveals the ways in which such firms interact with their customers, throws light upon their strategies of market withdrawal, and reflects upon the implications of the demise of this market for their former customers.

KW - Financial exclusion

KW - Financial services

KW - Home service

KW - Industrial branch

KW - Insurance saving

U2 - 10.1177/1469540505053091

DO - 10.1177/1469540505053091

M3 - Journal article

AN - SCOPUS:34247655023

VL - 5

SP - 181

EP - 205

JO - Journal of Consumer Culture

JF - Journal of Consumer Culture

SN - 1469-5405

IS - 2

ER -