Home > Research > Publications & Outputs > Coordination in service supply networks

Research

Associated organisational units

Electronic data

  • Euroma 2016 airport CDM submit

    Final published version, 122 KB, PDF document

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

View graph of relations

Coordination in service supply networks: insights from “Airport Collaborative Decision Making”

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Published

Standard

Coordination in service supply networks: insights from “Airport Collaborative Decision Making”. / Spring, Martin; Selviaridis, Konstantinos; Zografos, Konstantinos.
23rd EurOMA Conference: Interactions. 2016.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Harvard

Spring, M, Selviaridis, K & Zografos, K 2016, Coordination in service supply networks: insights from “Airport Collaborative Decision Making”. in 23rd EurOMA Conference: Interactions. 23rd EurOMA Annual Conference , Trondheim, 17/06/16.

APA

Spring, M., Selviaridis, K., & Zografos, K. (2016). Coordination in service supply networks: insights from “Airport Collaborative Decision Making”. In 23rd EurOMA Conference: Interactions

Vancouver

Spring M, Selviaridis K, Zografos K. Coordination in service supply networks: insights from “Airport Collaborative Decision Making”. In 23rd EurOMA Conference: Interactions. 2016

Author

Spring, Martin ; Selviaridis, Konstantinos ; Zografos, Konstantinos. / Coordination in service supply networks : insights from “Airport Collaborative Decision Making”. 23rd EurOMA Conference: Interactions. 2016.

Bibtex

@inproceedings{e216ec8aa7dc40e09201e2f851b87b50,
title = "Coordination in service supply networks: insights from “Airport Collaborative Decision Making”",
abstract = "We examine the relationship between governance (alignment of interests) and coordination (alignment of actions), of mutually-dependent organisations in extended service networks. Research on governance has explored the interplay of contractual and relational mechanisms, mainly in dyads. In service operations management, interaction between provider and customer is understood as {\textquoteleft}co-production of value{\textquoteright}. We examine the link between the two, and how coordination is achieved among several closelyinterdependent organisations on a single site. {\textquoteleft}Collaborative Decision-Making{\textquoteright} practices in airport operations provides the setting for the study, and we propose an initial framework to explain the role of information sharing and coordination mechanisms.",
author = "Martin Spring and Konstantinos Selviaridis and Konstantinos Zografos",
year = "2016",
month = jun,
day = "19",
language = "English",
booktitle = "23rd EurOMA Conference: Interactions",
note = "23rd EurOMA Annual Conference ; Conference date: 17-06-2016 Through 22-06-2016",

}

RIS

TY - GEN

T1 - Coordination in service supply networks

T2 - 23rd EurOMA Annual Conference

AU - Spring, Martin

AU - Selviaridis, Konstantinos

AU - Zografos, Konstantinos

PY - 2016/6/19

Y1 - 2016/6/19

N2 - We examine the relationship between governance (alignment of interests) and coordination (alignment of actions), of mutually-dependent organisations in extended service networks. Research on governance has explored the interplay of contractual and relational mechanisms, mainly in dyads. In service operations management, interaction between provider and customer is understood as ‘co-production of value’. We examine the link between the two, and how coordination is achieved among several closelyinterdependent organisations on a single site. ‘Collaborative Decision-Making’ practices in airport operations provides the setting for the study, and we propose an initial framework to explain the role of information sharing and coordination mechanisms.

AB - We examine the relationship between governance (alignment of interests) and coordination (alignment of actions), of mutually-dependent organisations in extended service networks. Research on governance has explored the interplay of contractual and relational mechanisms, mainly in dyads. In service operations management, interaction between provider and customer is understood as ‘co-production of value’. We examine the link between the two, and how coordination is achieved among several closelyinterdependent organisations on a single site. ‘Collaborative Decision-Making’ practices in airport operations provides the setting for the study, and we propose an initial framework to explain the role of information sharing and coordination mechanisms.

M3 - Conference contribution/Paper

BT - 23rd EurOMA Conference: Interactions

Y2 - 17 June 2016 through 22 June 2016

ER -